World of Warcraft

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Geeza
  • USEast
  • 0. Unable to connect to Battle.net, help :(   09/09/2011 03:52:31 AM PDT
I bought the game 2 days ago to get into the spirit of things before diablo 3 comes out and i been playing on USEast, last night it came up with this error:

"Unable to connect
Unable to connect to Battle.net

If using a modem, you may need to connect to your internet service provider before connecting to battle.net. For more information, please visit www.attle.net/support/errormessages/"

I read up over the internet that it's just a chance of a ban for logging out and back in to quickly and it usually lasts about 12 hours, I tried again now (past 12 hours) and i still can't get on all other servers are working fine for me though so i'm quite confused. :(
Blizzard Entertainment
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Martyt
Blizzard Poster
  • 1. Re: Unable to connect to Battle.net, help :(   09/09/2011 12:05:18 PM PDT
Geeza ,

The IP address you're posting from was recently used to violate the Battle.net Terms of Use Agreement - http://www.battle.net/tou.shtml. The most common causes for this are: connecting to Battle.net with an invalid CD-Key, spamming the chat channels, use of flood or load bots, harassing another user, and/or the use of a third party program(s).

The IP address has warranted a lengthy restriction and will not be able to access Battle.net for another 13 days.

Technical Support is available
7 days a week, 8am-8pm Pacific Time
I'm available 11am-8pm Tue-Sat

Please take a minute to fill out a quick survey: https://www.surveymk.com/s/T8S7BX2
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Geeza
  • USEast
  • 2. Re: Unable to connect to Battle.net, help :(   09/10/2011 11:30:05 AM PDT

Q u o t e:
Geeza ,

The IP address you're posting from was recently used to violate the Battle.net Terms of Use Agreement - http://www.battle.net/tou.shtml. The most common causes for this are: connecting to Battle.net with an invalid CD-Key, spamming the chat channels, use of flood or load bots, harassing another user, and/or the use of a third party program(s).

The IP address has warranted a lengthy restriction and will not be able to access Battle.net for another 13 days.


I've got a legit version of diablo 2 off the battle.net site with all the legit serials etc, and i haven't done any of the things that you've mentioned. Is it possible to get this ban removed? =/
Blizzard Entertainment
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Martyt
Blizzard Poster
  • 3. Re: Unable to connect to Battle.net, help :(   09/10/2011 11:44:01 AM PDT
Geeza ,

I'm sorry, but you'll need to wait it out. Someone using the same IP address you're posting from broke the rules in some way. For a restriction of that length, it's nearly always for trying to connect to Battle.net from a computer that used an invalid cd-key to install the game. We've no way though to see the specific cause.

Technical Support is available
7 days a week, 8am-8pm Pacific Time
I'm available 11am-8pm Tue-Sat

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Geeza
  • USEast
  • 4. Re: Unable to connect to Battle.net, help :(   09/10/2011 11:46:27 AM PDT
I have diablo 2 LOD that i cracked to not need the CD but it's using a legit serial. Could this be why?
Blizzard Entertainment
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Martyt
Blizzard Poster
  • 5. Re: Unable to connect to Battle.net, help :(   09/10/2011 12:11:18 PM PDT
Geeza ,

As I said, "We've no way though to see the specific cause."

If you installed both games with legitimate keys, that's not the problem. Though it could have been for trying to use any other legacy game that uses a key as well, or any other computer sharing your internet connection.


Technical Support is available
7 days a week, 8am-8pm Pacific Time
I'm available 11am-8pm Tue-Sat

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Maclogan
  • Europe
  • 6. Re: Unable to connect to Battle.net, help :(   09/10/2011 05:20:20 PM PDT
Hi im cannot connect battle.net . Im full legall version game Diablo 2 and Diablo 2 LOD and patch 1.13c . Whats going on ?
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  • Level: 1
  • Gateway: Azeroth
  • 7. Re: Unable to connect to Battle.net, help :(   09/10/2011 06:04:11 PM PDT

Q u o t e:
Hi im cannot connect battle.net . Im full legall version game Diablo 2 and Diablo 2 LOD and patch 1.13c . Whats going on ?


Can you not connect to one specific realm or all of them?

[ Post edited by Darknesscalled- ]

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Maclogan
  • Europe
  • 8. Re: Unable to connect to Battle.net, help :(   09/11/2011 01:34:04 AM PDT

Q u o t e:


Can you not connect to one specific realm or all of them?


All realm . And Warcraft 3 and Warcraft 3 TFT this same problem .
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  • Level: 1
  • Gateway: Azeroth
  • 9. Re: Unable to connect to Battle.net, help :(   09/11/2011 10:39:25 AM PDT
Download the Diagnostic Tool created by Win32, below:
(http://www.Lordaeron.org/BnetDiagTool.zip).

Extract the files and then execute the program inside.

type this:
"connect europe.battle.net" without the quotation marks.

Now, post the contents of Log.txt in a reply to this thread


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Maclogan
  • Europe
  • 10. Re: Unable to connect to Battle.net, help :(   09/11/2011 12:22:51 PM PDT



------------------------------------------------------------------
Application Log
------------------------------------------------------------------
Running version 2.2

+++ Begin application initialization.
Initializing console...
Assigning console control handler...
Loading the Winsock library...
Initialization complete.

+++ Begin connection test with all servers on europe.battle.net

+++ Begin hostname resolution on europe.battle.net
Querying information about the host...
Hostname successfully resolved, displaying results...
213.248.106.66
213.248.106.67
213.248.106.68
213.248.106.200
213.248.106.201
213.248.106.202
213.248.106.204
213.248.106.65

+++ Begin connection test with Battle.net server 213.248.106.66
Creating socket...
Binding socket to any available address...
Placing socket into asynchronous mode...
Initiating connection...
Attempting to establish a connection with the server...
Connection established with the server, determining if user is banned...
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  • Level: 1
  • Gateway: Azeroth
  • 11. Re: Unable to connect to Battle.net, help :(   09/11/2011 07:39:16 PM PDT
Please post the full log, there should be results and an error number towards the end.
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Maclogan
  • Europe
  • 12. Re: Unable to connect to Battle.net, help :(   09/11/2011 10:03:24 PM PDT
------------------------------------------------------------------
System Overview
------------------------------------------------------------------
User : mac
Computer Name : MAC1
System Directory : C:\Windows\system32
Windows Directory : C:\Windows
Operating System : 6.1 (Windows Vista)
OS Build : 7601
Platform ID : 2
Service Pack : Service Pack 1
Service Pack Version : 1.0
Product Suites : Remote Desktop (Single),
Platform Type : Workstation
Physical Memory Usage : 43%
Total Physical Memory : 4276813824
Total Virtual Memory : 2147352576
Page File Size : 4294967295
Available Physical Memory : 2396155904
Available Virtual Memory : 2086420480
Available Page File : 4294967295



------------------------------------------------------------------
Processor Information
------------------------------------------------------------------
Processors : 4
Processor Architecture : x86 (Intel)
Processor Family : Pentium
Page Size : 4096
Min. Memory Address : 65536
Max. Memory Address : 2147418111
3D Now! : No
MMX : Yes
SSE3 : Yes
SSE2 : Yes
SSE : Yes
Channels : No
Soft. Float Emulation : No
DEP Enabled : No
PAE Enabled : Yes



------------------------------------------------------------------
Process Snapshot
------------------------------------------------------------------
[System Process]
System
smss.exe
csrss.exe
csrss.exe
wininit.exe
winlogon.exe
services.exe
lsass.exe
lsm.exe
svchost.exe
svchost.exe
atiesrxx.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
atieclxx.exe
AvastSvc.exe
spoolsv.exe
svchost.exe
acs.exe
armsvc.exe
svchost.exe
PnkBstrA.exe
svchost.exe
tvnserver.exe
WUDFHost.exe
dwm.exe
taskhost.exe
explorer.exe
op_mon.exe
adirasx64.exe
SearchIndexer.exe
svchost.exe
svchost.exe
wtw.exe
ThunderbirdPortable.exe
thunderbird.exe
firefox.exe
plugin-container.exe
audiodg.exe
AvastUI.exe
taskeng.exe
taskeng.exe
notepad.exe
MpCmdRun.exe
SearchProtocolHost.exe
SearchFilterHost.exe
BnetDiagTool.exe
conhost.exe



------------------------------------------------------------------
Application Log
------------------------------------------------------------------
Running version 2.2

+++ Begin application initialization.
Initializing console...
Assigning console control handler...
Loading the Winsock library...
Initialization complete.

+++ Begin connection test with all servers on europe.battle.net

+++ Begin hostname resolution on europe.battle.net
Querying information about the host...
Hostname successfully resolved, displaying results...
213.248.106.66
213.248.106.67
213.248.106.68
213.248.106.200
213.248.106.201
213.248.106.202
213.248.106.204
213.248.106.65

+++ Begin connection test with Battle.net server 213.248.106.66
Creating socket...
Binding socket to any available address...
Placing socket into asynchronous mode...
Initiating connection...
Attempting to establish a connection with the server...
Connection established with the server, determining if user is banned...


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  • Level: 1
  • Gateway: Azeroth
  • 13. Re: Unable to connect to Battle.net, help :(   09/11/2011 10:20:57 PM PDT

Q u o t e:
Connection established with the server, determining if user is banned...



There's no text after that in the log? I dunno why, it should give an error number or say that everything is ok, but it's saying nothing?

Hopefully MartyT will help you further I suppose.
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Maclogan
  • Europe
  • 14. Re: Unable to connect to Battle.net, help :(   09/12/2011 02:09:45 AM PDT

Q u o t e:


There's no text after that in the log? I dunno why, it should give an error number or say that everything is ok, but it's saying nothing?

Hopefully MartyT will help you further I suppose.



No , program is stop , im wait and wait and nothing hapen more ... Maybe error in program or connecting or something .

_

@edit : problem solved , im use Win 7 64 bit , im must run game Dialbo 2 LOD like ADMINISTRATOR ! Game work !! Im connect battle.net !! No problem !!

Thanks all to your help !


_

[ Post edited by Maclogan ]

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