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  • Level: 1
  • Gateway: Lordaeron
  • 0. cannot connect to battle.net   08/08/2010 08:41:06 PM PDT
When I Try to connect to battle.net it says i may need to connect to the internet manually etc. I ran the diagnostic tool linked in these forums and its showing that i am ip banned. Though I don't know how that would be possible since I have never used any third party programs or invalid cd keys.

Also this problem has only been happening since i switched isps. I have configured my router/firewall and the portforward port checker tool says the needed port is open.

I would also like to note that the tool took a very long time just to get this far, about thirty minutes or so.
Here is the diagnostic tool info:

------------------------------------------------------------------
System Overview
------------------------------------------------------------------
User : Cameron
Computer Name : CAMERON-PC
System Directory : C:\Windows\system32
Windows Directory : C:\Windows
Operating System : 6.1 (Windows Vista)
OS Build : 7600
Platform ID : 2
Service Pack :
Service Pack Version : 0.0
Product Suites : Home Edition, Remote Desktop (Single),
Platform Type : Workstation
Physical Memory Usage : 43%
Total Physical Memory : 2145902592
Total Virtual Memory : 2147352576
Page File Size : 4291805184
Available Physical Memory : 1207439360
Available Virtual Memory : 2104934400
Available Page File : 2493124608



------------------------------------------------------------------
Processor Information
------------------------------------------------------------------
Processors : 2
Processor Architecture : x86 (Intel)
Processor Family : Pentium
Page Size : 4096
Min. Memory Address : 65536
Max. Memory Address : 2147418111
3D Now! : No
MMX : Yes
SSE3 : Yes
SSE2 : Yes
SSE : Yes
Channels : No
Soft. Float Emulation : No
DEP Enabled : Yes
PAE Enabled : Yes



------------------------------------------------------------------
Process Snapshot
------------------------------------------------------------------
[System Process]
System
smss.exe
csrss.exe
wininit.exe
csrss.exe
services.exe
lsass.exe
lsm.exe
svchost.exe
winlogon.exe
svchost.exe
atiesrxx.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
svchost.exe
AppleMobileDeviceService.exe
mDNSResponder.exe
svchost.exe
pctsAuxs.exe
pctsSvc.exe
SeaPort.exe
svchost.exe
svchost.exe
atieclxx.exe
pctsTray.exe
taskhost.exe
dwm.exe
explorer.exe
SearchIndexer.exe
sidebar.exe
DTLite.exe
MOM.exe
jusched.exe
AdobeARM.exe
wmpnetwk.exe
svchost.exe
iPodService.exe
CCC.exe
svchost.exe
wuauclt.exe
taskhost.exe
jucheck.exe
chrome.exe
chrome.exe
chrome.exe
chrome.exe
notepad.exe
notepad.exe
BnetDiagTool.exe
conhost.exe



------------------------------------------------------------------
Application Log
------------------------------------------------------------------
Running version 2.2

+++ Begin application initialization.
Initializing console...
Assigning console control handler...
Loading the Winsock library...
Initialization complete.

+++ Begin connection test with all servers on uswest.battle.net

+++ Begin hostname resolution on uswest.battle.net
Querying information about the host...
Hostname successfully resolved, displaying results...
63.241.83.8
63.241.83.9
63.241.83.11
63.241.83.12
63.241.83.13
63.241.83.107
63.241.83.108
63.241.83.109
63.241.83.110
63.241.83.111
63.241.83.112
63.241.83.7

+++ Begin connection test with Battle.net server 63.241.83.8
Creating socket...
Binding socket to any available address...
Placing socket into asynchronous mode...
Initiating connection...
Attempting to establish a connection with the server...
Connection established with the server, determining if user is banned...
You appear to be IP banned. Error! 0

+++ Begin connection test with Battle.net server 63.241.83.9
Creating socket...
Binding socket to any available address...
Placing socket into asynchronous mode...
Initiating connection...
Attempting to establish a connection with the server...
Connection established with the server, determining if user is banned...
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Sixen
  • USWest
  • 1. Re: cannot connect to battle.net   08/09/2010 12:54:31 AM PDT
You are temporarily restricted. Unfortunately, we cannot tell you the exact reason as to why you have been restricted, or the amount of time you'll be restricted. The only thing we can show is the list of reasons for restrictions and give you a timeframe. Please note that restrictions cannot be removed or shortened, the only solution is to wait it out. You can view the thread below for more information about restrictions:
(http://forums.battle.net/thread.html?topicId=10972137363).

Now, there are different types of restrictions. First, there's the Realm Down message which only appears on Diablo2. This type of restriction lasts between 2 minutes and 12 hours. Next, there's the Temporary Restriction and the Extended Restriction. Temporary restrictions last anywhere from 2 minutes to 72 hours and Extended Restrictions last between 3 days and 2 weeks. If you would like to find out what type of restriction it is, send an e-mail to support@blizzard.com. Please note, it will take an employee 2-3 business days to respond to you.

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