World of Warcraft

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  •  Topic Restricted?
  •   |  05/22/2013 06:28:53 AM PDT 
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Octavian
  • USEast
  • 0. restricted?   04/29/2010 01:04:34 AM PDT
Is there a way to find out if I have been restricted? whenever I try to log onto battle.net i get the message that i may need to connect with my internet service provided. My internet works fine (obviously since I'm posting here), I've tried port forwarding, i've tried turning off all firewalls, nothing works. I can get on when I connect through my schools internet but I'm wondering if that's just because my IP is different there and my home IP has been restricted. any help?
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Sixen
  • USWest
  • 1. Re: restricted?   04/29/2010 01:57:33 AM PDT
Download the Diagnostic Tool created by Win32, below:
(http://www.Lordaeron.org/BnetDiagTool.zip).

Extract the files and then execute the program inside.

First, type in "resolve *realm.battle.net" without the quotation marks. If you get many ip's, then that works.

The second test is to type this:
"connect *realm.battle.net" without the quotation marks.

Now, post the contents of Log.txt in a reply to this thread so it can be reviewed.


*: Change this with your realm. For example, useast.battle.net.

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Octavian
  • USEast
  • 2. Re: restricted?   04/29/2010 02:25:20 AM PDT
got one of those for a mac?
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Sixen
  • USWest
  • 3. Re: restricted?   04/29/2010 12:19:31 PM PDT
Unfortunately no... Hm. Can you connect to any other servers?

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Octavian
  • USEast
  • 4. Re: restricted?   04/29/2010 01:43:09 PM PDT
Nope, can't get on any of them. I can get on all of them with my school connection but none from home.
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Sixen
  • USWest
  • 5. Re: restricted?   04/29/2010 01:57:30 PM PDT
Alright, we're going to assume you're not restricted, as being restricted on all four is possible, but unlikely. You'll need to configure your router and/or any firewalls you may have. You can learn how to do so here:
(http://forums.battle.net/thread.html?topicId=10863439009).
Please note that disabling your firewall will not cut it.

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Charlesps
Blizzard Poster
  • 6. Re: restricted?   04/29/2010 04:32:11 PM PDT
Hello Octavian

There is a restriction on the connection you use to reach Battle.net. That means that this connection was detected violating the terms of use in one of the manners described below.

- Spamming text in the chat channel (often associated with bots)
- Repeated attempts to use an invalid CD-Key
- Repeated use of third-party programs (hacks) these include but are not limited to sending bad packets, flooding the server(s), and the use of hack programs

Restrictions of this nature can last form several days up to two weeks.

There are 4 days left on this restriction.

Technical support does not have access to the reason a specific restriction was put in place and We do not have the ability to remove the restriction. The only thing I can recommend is trying to connect every couple of days to see if the restriction has lifted.

Technical support needs your feedback. Please take the time to fill out a survey using the link below and tell me how I am doing:
https://www.surveymk.com/s.aspx?sm=aW04S5FAdACKYEK_2f1kLKxQ_3d_3d
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