Unfortunately, we cannot tell you the exact reason as to why you have been restricted, or the amount of time you'll be restricted. The only thing we can show it the list of reasons for restrictions and give you a timeframe. Please note that restrictions cannot be removed or shortened, the only solution is to wait it out. You can view the thread below for more information about restrictions:
Now, there are different types of restrictions. First, there's the Realm Down message which only appears on Diablo2. This type of restriction lasts between 2 minutes and 12 hours. Next, there's the Temporary Restriction and the Extended Restriction. Temporary restrictions last anywhere from 2 minutes to 72 hours and Extended Restrictions last between 3 days and 2 weeks. If you would like to find out what type of restriction it is, send an e-mail to firstname.lastname@example.org. Please note, it will take an employee 2-3 business days to respond to you.
The Chat Gem Lives!
2. Re: locked out of battle.net 03/11/2009 12:10:39 PM PDT
Sixen is correct. We can't see why, and we can't lift the restrictions early.
Your connection has been temporarily restricted from Battle.net. This restriction is realm-specific and can last up to 2 weeks.
It can happen for any of the following reasons:
- Rapidly connecting and disconnecting to Battle.net
- Creating or joining numerous games within a short time period such as "Magic finding" or "Baal runs"
- By the use of "add-on programs"
- Chat channel abuse
- Failed login attempts
- In game latency caused by excessive spell effects
We are unable to lift these restrictions early or tell exactly why the restriction was placed on your connection.
The universe is already insane. Anything else would be redundant.