I mean they could respond to this thread because nothing is suggested here and anyway, there were suggestions in tech support for example too that were not referenced but at least activity is displayed.
Blizzard always presents itself as the passionated game developers and user-friends but in the end, they do not stick to their philosophy. Too much is pumped into merchandising, franchising instead of improving the core development. And although they build customer service en mass, they still cannot help anyone effectively. What annoys me is that they pretend to care and do not make clear statements. That's why users put in a lot of effort in vain and get disappointed.