Hah... How unfortunate. Attempts for ban appeals are futile. The only answer you'll receive is : Read topic.
Like attempts to stop someone from flooding/loading your clan by talking to a battlenet tech support. The only answer you'll receive is : Do /channel private.
or Send e-mail to email@example.com
Seriously, if you guys get paid for your job, you better do it right, as people paid for the game.
If you don't get paid, why bother?
If battle.net needs something thats an unlimited number of banned users in a clan and a better warden.