That's good because I am not looking for conjecture. I am looking for a response from Blizzard on what can be done by the gamers to improve the playing experience of their games.
They won't respond, this game is 10 years old, most companies would have scrapped the online servers after a few years, and Diablo III is coming out soon, the most you can look forward to is a reset every once in a while, time to face reality.